Our Policies

Appointments

When you schedule an appointment, that time has been reserved for you. Clients who must cancel an appointment should do so at least 24 hours in advance. That gives us time to fill that appointment slot with another client.

A credit card is required for new clients to reserve your appointment. We ask for a credit card to hold your reservation. We do not charge your credit card unless you fail to show up for your appointment or cancel with less than 24 hours notice, in which case you will be charged half of the full price of the service.

Tardiness

Arriving late to your appointment will usually mean that your appointment length will be lessened by the amount of time you were tardy. There may be another client after you, and we may not be able to extend your appointment if you are late.

Cancellation / no shows

If you must cancel your appointment for any reason, please do so with 24 hours or more notice. If you reschedule with less than 24 hours notice, a fee of 50% of the original service cost will be charged for the missed appointment. Any subsequent late cancellations will result in a charge of 100% of the original service cost for the missed appointment.

If you fail to show for your appointment, a fee of 50% of the original service cost will be charged for the missed appointment. Any subsequent no shows will result in a charge of 100% of the original service cost for the missed appointment.

Please be aware that this policy also applies to appointments secured with a gift certificate. 

Children

All children under the age of 18 are classified as minors and must have a parent/guardian signature on their intake form. All children under the age of 12 must have a parent present in the room during their session. Holistic Lakewood cannot be responsible for minors left unattended.

Gift Certificates

All gift certificates are transferable to another person or the value may be used toward another service. However, refunds are not given and each gift certificate has 2 years to be redeemed from the date of purchase unless otherwise noted. The cancellation policy applies to gift certificates as well. If you fail to show up for your appointment you will be charged half of the full cost of the service that you missed. 

Please treat gift certificates like cash and safeguard accordingly! We cannot accept or verify lost gift certificates. All gift certificates must be presented at time of service or you must pay by other means. Gift certificates are not redeemable for cash.

Forms of Payment

We accept payment for services or gift certificates in cash or with any Visa, Master Card, American Express or Discover card. If you want to prepay for a service for someone, you can either purchase an instant gift certificate or call us and purchase the gift certificate over the phone.

Holistic Lakewood

15217 Madison Ave.
Lakewood, Ohio 44107

(216) 904-2524

HOURS

Services are by appointment only.

Our hours are Monday through Friday 9:00 AM - 8:00 PM, Saturday and Sunday 9:00 AM - 5:00 PM.

© 2020 Holistic Lakewood. All rights reserved.