When you schedule an appointment, that time has been reserved for you. Clients who must cancel an appointment should do so at least 24 hours in advance. That gives us time to fill that appointment slot with another client.
A credit card is required for new clients to reserve your appointment. We ask for a credit card to hold your reservation. We do not charge your credit card unless you fail to show up for your appointment or cancel with less than 24 hours notice, in which case you will be charged half of the full price of the service.
Arriving late to your appointment will usually mean that your appointment length will be lessened by the amount of time you were tardy. There may be another client after you, and we may not be able to extend your appointment if you are late.
Cancellation / Forfeiture Policy
If you must cancel your appointment for any reason, please do so within 24 hours or more. If you reschedule with less than 24 hours notice, a fee of 50% of the original service value will be charged for the missed appointment. Your rescheduled appointment will be subject to the same cancellation and reschedule policy as an original appointment. Please be aware that this policy also applies to appointments secured with a gift certificate. Same-day cancellation or no-shows will forfeit 50% of the value of the gift certificate.
All children under the age of 18 are classified as minors and must have a parent/guardian signature on their intake form. All children under the age of 12 must have a parent present in the room during their session. Holistic Lakewood cannot be responsible for minors left unattended.
We understand that things happen, and you may not be able to redeem your gift certificate. All gift certificates are transferable to another person or the value may be used toward another service. However, refunds are not given and each gift certificate has 2 years to be redeemed from the date of purchase. Also, keep in mind that the cancellation policy applies to gift certificates as well. If you fail to show up for your appointment you forfeit the full value of the gift certificate. If a reschedule fee or any other fees are due, they will be deducted from the gift certificate and you may pay the additional treatment cost at the time of your new appointment.
Please treat gift certificates like cash and safeguard accordingly! We cannot accept or verify lost gift certificates. All gift certificates must be presented at time of service or you must pay by other means. Gift certificates are not redeemable for cash.
Forms of Payment
We accept payment for services or gift certificates in cash or with any Visa, Master Card, American Express or Discover card. If you want to prepay for a service for someone, you can either purchase an instant gift certificate or call us and purchase the gift certificate over the phone.
15217 Madison Avenue
Lakewood OH 44107
Services are by appointment only. Our general hours are Monday through Friday 9:00 AM - 8:00 PM, Saturday and Sunday 9:00 AM - 5:00 PM. Please understand that we are not always available during these hours. If you would like to purchase a gift certificate, you can purchase online or you may purchase by calling 216-904-2524.
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